• Full Time
  • Swindon
  • This position has been filled.

Inner Flame

Progress Coach

Job Title:                                  Progress Coach
Location:                                 Swindon
Purpose of the role:             To recruit young people to Inner Flame programmes and coach them towards achieving their goals
Reports to:                              Operations Manager
Salary:                                     £18,500 pa



Inner Flame offers a range of programmes for disadvantaged Young People (16-25) that help them to fulfil their potential. Historically, we have focused on the Prince’s Trust Team Programme; an extremely powerful 12-week Programme which builds participants’ confidence, experience and employability.

In recent years, we have seen a rise in the need for courses which help young people build positive mental health. We are now also running “Manage Anxiety – Your Way”, which is tackling this head on.

Currently there is an increasing need for our training programmes. The role of Progress Coach is to complement this by offering 1-1 support; mentoring young people until they are ready to join a training programme, then offering support towards their desired outcomes  during and after the programme.

As Progress Coach, you will cover two vital roles; there is potentially scope for job share by splitting these into two part-time roles:

Recruitment & Initial Engagement
Working with referrers to engage young people. Building our profile among referrers and ensuring our courses are filled

Support & Continuing Engagement
Supporting Young People through their time at Inner Flame and beyond. Helping them to identify and tackle their barriers to success.

Both roles require skill in working with people and strong understanding of and empathy for their motivations.

Progress Coach – Aims

The Progress Coach role is integral to Inner Flame’s future success. You will help us to reach and support more Young People; enabling them to take steps to improve their lives.

Progress Coach: Recruitment & Initial Engagement



Measure of success

1. Build Inner Flame’s income by ensuring that all our courses are full. •       All courses start with at least 80% take up.

•       Delivery staff will be able to choose Young People who will work together well for each course.

•       The Progress Coach role will become self-financing.

2. Strengthen existing relationships with referring agencies. •       Referrers understand how we can help young people, what programmes are coming up, and what we are looking for in participants

•       Referrers are happy to recommend young people to us, as they know they will receive excellent support.


3. Find and open up new avenues for referrals. •      Our list of regular referrers should double by August 2021.
4. The role may also include an element of employer engagement. •       Our network of business supporters will widen.

•       We will double the number of businesses who are happy to provide work placements by August 2021.


Progress Coach: Support & Continuing Engagement



Measure of success

1. Become a trusted figure to the Young People we are working with.


•       Young people are prepared and ready to engage when they start a course.
2. Give mentoring support to help them progress and overcome any barriers to their learning.


•      Attendance averages above 80%

•      Course completion rates are above 80%

3. Research services which are available to help Young People if they require further support •      We have a range of options at our fingertips for onward referral, and organisations will approach us.
4. Ensure best practice in safeguarding •      All safeguarding issues are logged to a high standard and we can easily interact with other agencies on safeguarding concerns.


What Will the Role be Like?

You will be the initial point of contact for enquiries about our courses and will ensure you can talk knowledgeably and with passion about what we do.

You will make regular contact with referrers to ensure that Inner Flame is their first port of call for referrals. You will help to develop your contact plan to ensure this is done effectively.

Contact will include face-to-face meetings (online or in person, where safe and appropriate), telephone conversations, personal emails, mailshots and newsletters. There is also scope for input on our social media platforms and we encourage you to think outside the box and include other ideas.

You will arrange and conduct initial interviews with Young People who are interested in joining our programmes. You will assess their suitability and motivation, fill in initial paperwork and keep track of the progress of their referral. If they are suitable for one of our courses you will arrange with the delivery staff for a 1:1 interview.

You will build a relationship of trust and respect with each young person and take an interest in how they are progressing. You will be available on a regular basis to have a quick chat with any Young Person and will schedule further meetings if required.

Day-to-day, you will be managing your own workload and working with your line manager to develop your work strategy.

You will be required to work on site in our offices for a minimum of 15 hours per week, whilst our Prince’s Trust Team Programme is running. At other times you may work largely from home – subject to a suitability check of your working environment and if you meet expected performance targets. You will be required to attend regular meetings either in person or on video call.

After participants complete our programmes, you will work with them to ensure they take action towards their next step (e.g. employment or education), and will keep in touch with them from time to time, to track their success – this is important for us to understand the impact we make as a charity.

Skills, Knowledge and Abilities


  • You will actively enjoy contacting people
  • Building rapport quickly with both professional contacts and young people
  • Achievement- and goal-oriented
  • Excellent listening and communication skills
  • Passionate about helping young people to fulfil their potential
  • The ability to work on own initiative, with the minimum of supervision
  • Experience with MS Office
  • The ability to be tactful and sensitive in communication and to empathise with young people and the agencies and professionals who deal with them


  • Knowledge of the local community, its voluntary organisations and agencies
  • An awareness and understanding of the social and emotional issues faced by young people / Previous experience working with young people (inc. SEN)
  • Sales experience
  • IAG qualification
  • Safeguarding qualifications or working knowledge
  • Coaching qualification and coaching / mentoring experience



To apply, please contact elizabeth@innerflame.org.uk with covering email and attached CV.

We will consider people from all backgrounds for this role. Academic ability is not a determining factor. Passion for the role is far more important!